Help Desk and PPM
Seamlessly manage and report on all your Help Desk activity
Whether you simply need a Help Desk and PPM software system to log faults, a more sophisticated budget and cost control software system or an FM database to integrate with your other FM related data to track all of your CAFM requirement ... why not choose CAFM Explorer to manage your Help Desk?
Help Desk & Service Centre
This part of the application provides a simple, efficient and reliable helpdesk solution for both reactive and planned maintenance. CAFM Explorer also provides clever, on screen alerts, filters and search functionality. Key features of the help desk include:
Fully scalable for multiple
or single company, location or buildings.- Work assignment to both internal maintenance staff or
external contractors.
- Easy tracking of maintenance activity, status updates
and the provision of on screen alerts.
- Automated email notifications of work requests.
- Automatic status updates to clients / end users.
- Easy search and visibility of calls.
- Automatic associated hazard warnings, such as asbestos
alerts.
- Cost Allocation.
Planned Preventative Maintenance
CAFM Explorer assists with the management of the full lifecycle of all facilities planned maintenance and enables the facilities team to mitigate the risk of planned maintenance.
- Management of legal servicing
and maintenance requirements.
- Visual work planner display.
- Provision of data for future resource planning and allocation.
- Automated generation of planned tasks as helpdesk calls
at the required time.
- Provision of required documentation i.e. risk assessment
or standard operating procedures against scheduled work.