CAFM Explorer Facilities Management Software

Help Desk Software

Seamlessly manage and report on all your Maintenance activity. This part of the application provides a simple, efficient and reliable Help Desk solution for both reactive and Planned Maintenance. CAFM Explorer also provides clever on screen alerts, filters and search functionality.

Key features include:

• Fully scalable for multiple or single company, location or buildings.
• Work assignment to both internal maintenance staff or external contractors.
• Easy tracking of maintenance activity, status updates and the provision of on screen alerts.
• Automated email notifications of work requests to engineers and service providers.
• Automatic status updates to clients and end users.
• Easy search and visibility of calls.
• Automatic associated hazard warnings, such as asbestos alerts.
• Cost and Stock Allocation.
• Clear and proactive management of Service Level Agreements.
• Automated prioritisation of work and job escalation when appropriate.
• Powerful suite of Help Desk strategic reports.
• Direct link to Purchase Orders when raising a Work Order.