CAFM Explorer Facilities Management Software

Annual Maintenance

FIRST CLASS SERVICES
We pride ourselves in delivering an exceptional after sales service and over our
25 years in business now have a depth of experience and have earned a first class reputation amongst our customers.

ANNUAL MAINTENANCE
The annual software maintenance programme is essential to the ongoing productivity of
CAFM Explorer and comprises of a support contract for hotline and access to all product upgrades. This service is paid for by an annual advance subscription and benefits Users with product discounts of up to 75%.

HOTLINE SUPPORT
FMx provide hotline support from 8.30am to 6.00pm GMT, Monday to Friday, excluding UK public holidays. For details on other International options for hotline support please contact us.

The hotline can be contacted via telephone on +44 (0)1293 560056, email (helpdesk@cafmexplorer.com), or Skype and if appropriate a User will be supported via “LogMeIn”, a secure diagnostics service that allows our Help Desk to view and take control of a workstation remotely.

UPGRADE SUPPORT
Major releases are provided on a regular 18-24 month basis with service packs released every 16 to 20 weeks. New releases generally include numerous key product improvements, new reports, platform changes and bug fixes.

SERVICES
For customers that wish to outsource the total responsibility of seamlessly sending a system live, our expert team can assist with Project Management, Training, Installation, Customisation, IT Consultation, Report Writing and Data building.

Lead by one of our Project Managers, we access your existing data, discuss your business reporting requirements, propose a data build to suit, transfer data, train your team, install the system and finally send you live with CAFM Explorer. The whole operation, subject to the extent of the project, is straightforward and can normally be delivered in a matter of days.