Geoffrey Osborne Ltd (Osborne) is one of the leading independent construction businesses in the UK. As a family-owned business, Osborne has the freedom and flexibility to take a different approach, creating structures and spaces that provide an environment for people to thrive in and solutions for customers that provide a better experience.
Customer experience is at the heart of the Osborne offering and their world class service has recently been recognised by the Institute of Customer Services via the award of their ServiceMark accreditation and at the Constructing Excellence Awards in 2015 the company was shortlisted for Outstanding Customer Satisfaction.
CAFM Explorer's Facilities Management software solution helps deliver Osborne's vision. Implemented in 2012, the solution initially delivered Planned Preventative Maintenance (PPM) and Help Desk (for reactive maintenance request) solutions following which the system was expanded to include a Room Booking service. CAFM Explorer provides Osborne with a single central point for recording and reporting on all assets under their control.
Most recently, Osborne upgraded to the latest CAFM Explorer 9 and introduced CAFM Web and CAFM Engineer to their service portfolio. CAFM Web, which supports a wide range of desktop, laptop or tablet devices, helps Osborne manage and deliver support services to their employees and customers through a central web-based Help Desk which further improves the end user experience and makes logging incidents far easier. CAFM Engineer enhances the company's ability to deliver solutions to their customers more efficiently by streamlining their workforce's activity.
More information on CAFM Explorer's mobile solutions can be found here.