CAFM Explorer’s Help Desk application provides a simple, efficient and reliable web solution for both reactive and planned maintenance. With intuitive on-screen alerts, filters and search functionality, CAFM Explorer can be configured by customers to meet their exact requirements. CAFM Explorer software makes the work order lifecycle effortless, with automated processes such as email updates and triggered alerts in place to improve service levels and maintain contractor efficiency.
The Planned Preventative Maintenance (PPM) functionality assists with the full lifecycle of all scheduled maintenance, enabling the Facilities Management team to plan ahead and pre-empt future work. When the schedule determines that planned maintenance work is due, the software will automatically generate a Work Order into the Help Desk.
Key Help Desk features include: