Boosting productivity through streamlined processes

CAFM Explorer’s Help Desk application provides a simple, efficient and reliable web solution for both reactive and planned maintenance. With intuitive on-screen alerts, filters and search functionality, CAFM Explorer can be configured by customers to meet their exact requirements. CAFM Explorer software makes the work order lifecycle effortless, with automated processes such as email updates and triggered alerts in place to improve service levels and maintain contractor efficiency.

The Planned Preventative Maintenance (PPM) functionality assists with the full lifecycle of all scheduled maintenance, enabling the Facilities Management team to plan ahead and pre-empt future work. When the schedule determines that planned maintenance work is due, the software will automatically generate a Work Order into the Help Desk.

Key Help Desk features include:

  • Easy user engagement via intuitive customer portal – completely customer configurable
  • Live alerts and dashboards for real-time help desk monitoring – including dashboards with drill down options
  • Management of planned and reactive works side by side
  • Fully scalable for single or multiple customers and sites
  • Automated workflow configurable by customer to align with required processes
  • Work order issue and management to either internal or external resources
  • Automated status updates, alerts and emails
  • Activity and resource planner
  • Integrated with health and safety elements including asbestos and dynamic risk assessments
  • Clear and proactive management of Service Level Agreements – linked to dashboards and automated alerts
  • Easy cost allocation and option to raise purchase orders during call logging process
  • Automatic generation and tracking of planned and compliance related activities
  • Forecasting of both cost and resource requirements
  • Automatic provisions and issue of required documentation such as floor plans, maps, associated standard operating procedures and manuals
  • Scheduled work planner displaying planned maintenance tasks and available of man hours to cover the work
  • 52-week planner showing status of planned maintenance schedules


Interested in finding out more?
Get in touch to speak to one of our expert team.

Contact Us

Please visit our contact page to see full company location and contact details.